Patient Navigator Advocate (PNA)

Key Responsibilities

• Patient Experience & Education: Provide a welcoming and supportive environment while educating patients on therapies, including TMS, Esketamine, and Ketamine.
• Provider Coordination: Receive referrals from providers, communicate with them about patient progress, and ensure coordinated care between providers and TCNs.
• Communication & Support: Address inquiries in a timely fashion from patients as well as from all the team members with professionalism and accuracy, staying informed on workflow updates and procedural changes.
• Insurance & Payment Processing: Verify insurance coverage for behavioral and primary care services, establish payment plans, and meet or exceed scheduling benchmarks.
• Collaboration & Teamwork: Work closely with providers to ensure seamless patient care.
• Documentation & Service Promotion: Maintain detailed records of patient interactions and inform patients about additional services as appropriate.
• Escalation & Follow-Through: Effectively manage escalations, ensuring timely resolution and appropriate follow-up.
• Full-time role: Monday to Friday from 8:00 AM to 5:00 PM.
• Salary: Base Pay of $41,000 – $49,000 with commission for every patient booked, with potential earnings up to $62,000.

Qualifications:

• Education & Experience: At least Bachelor’s degree with 1-3 years in sales, customer service, or lead generation (healthcare experience preferred).
• Technical Skills: Strong computer proficiency, including Microsoft Office, Google Suite and EMR systems (Mid Cities Psychiatry uses iPatientCare)
• Sales & Communication: Background in sales with a personable, bubbly, and engaging demeanor, creating a welcoming patient experience.
• Problem-Solving & Organizational Skills: Proactive, organized, and adaptable, with the ability to handle patient concerns, multitask, and solve problems creatively in a fast-paced environment.

Essential Skills:

• Empathy & Compassion: Genuine care for patients’ well-being and a passion for mental health improvement.
• Exceptional Customer Service: Friendly, professional, and committed to creating a positive patient experience.
• Critical Thinking & Problem-Solving: Ability to assess and resolve complex situations with sound judgment.
• Self-Motivated & Organized: Strong ability to work independently while also thriving in a team environment.
• Persistent & Persuasive: Excellent communication skills with the ability to educate, engage, and guide patients effectively.
• Adaptability & Goal-Oriented: Quick to adjust to changes while maintaining focus on clinic and patient care objectives.
• Technical Skills: Proficient in Microsoft Office, Google Apps, and basic data management software.

Work Environment:

Office setting with a focus on desk work and frequent computer use and phone.

Pre-Employment Screening:

• References
• Background Check
• Urine Drug Screening

Equal Opportunity Employer:

Mid Cities Psychiatry is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Mid Cities Psychiatry makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Compensation: $41,000.00 – $49,000.00 per year

At Mid Cities Psychiatry we are dedicated to providing the best mental health services across the state of Texas through medication management, counseling, and implementing innovative treatments. Our goal is to improve the quality of people’s lives.