Billing FAQ
01
Why did I receive a bill from Mid Cities Psychiatry?
- You don’t have health insurance.
- Your health insurance had been termed at the time of the visit.
- The services you received are not covered by your insurance.
- You have a co-payment, co-insurance, or deductible that you did not pay at your visit
- What you paid as a co-payment, co-insurance, or deductible was an estimated payment
- You did not get a required referral from your doctor
- You received care outside your provider network
- You used up your insurance benefits. (Some health insurance companies limit coverage)
02
I have a Health Safety Net (HSN). Why am I getting a bill?
If you have HSN, (also called Free Care), we bill you if:
- You have an HSN deductible.
- You have private insurance and HSN, but did not pay your private insurance co-payment at your visit
- (HSN does not cover private insurance co-payments)
- You saw a provider who does not accept HSN
- Some medical facilities will not bill patients on Full HSN
- Some medical facilities will reduce bills for patients on Partial HSN by 70%
03
Why didn’t my insurance pay for my services?
- Your insurance carrier will forward an explanation of benefits (EOB) for your review; the form explains the payment or denial reason for the services rendered
- The services you received are not covered by your insurance.
- You did not get a required referral from your doctor
- You received care outside your provider network
04
When I paid or didn’t pay co-pay, co-ins, or deductible on my earlier visits, then why on my later visits, I’m asked to pay more or pay for co-pay, co-ins, or deductible?
- The claims take time to get processed or reprocessed anywhere from a week to a number of weeks and sometimes even months. Unless the claims are processed completely by your insurance company, we wouldn’t know how much exactly the co-pay, co-ins, or the deductible would be. Until then everything you paid or didn’t pay is an estimate.
05
What if my address has changed?
- Please contact the Patient Access Team (PAT) at 817-488-8998 and press 6 or send an e-mail at BL@MidCitiesPsychiatry.com and they will be happy to update your address information for you.
06
If I updated my insurance information, do I have to call my insurance company to pay my bill?
- If you updated your insurance information with the Patient Access Team, we will re-submit your bill to your updated insurance company to request payment.
07
Who do I contact if I do not have insurance?
- Mid Cities Psychiatry accepts self-pay patients.
Please call the Patient Access Team (PAT) at 817-488-8998 and press 6 or send an e-mail at BL@MidCitiesPsychiatry.com for questions about what to do if you do not have insurance.
08
What if I cannot pay my entire bill?
- Please call 817-488-8998 and press 6 to request to create a payment plan
You can also visit Mid Cities Psychiatry’s front-desk to assist you to create a payment plan
09
What if my insurance information has changed?
- Please contact the Patient Access Team (PAT) at 817-488-8998 and press 6 or send an e-mail at BL@MidCitiesPsychiatry.com and they will be happy to update your insurance information for you.
10
Do I have to submit my bill to my secondary insurance?
- If we have all of your insurance information, we will bill your secondary insurance on your behalf.
11
How can I pay my bill?
- Please click Patient Portal to pay your bill online
- Please call 817-488-8998 and press 6 to pay your bill by phone via Credit Card
- Please mail a check or money order to the following mailing address:
Mid Cities Psychiatry
200 Westpark Way,
Euless, TX 76040